Refund & Cancellation Policy
Every song and music video from SongAsGift is custom-made for one specific recipient using the details you provide, and delivered as a digital file. Because of this made-to-order, bespoke nature, the policy below sets out clearly when you can cancel or get a refund — and when you can't — so it stays fair to everyone.
Operator and customer supportWansarit KheawvimonNonthaburi, Thailandsupport@songasgift.com+66 97 153 4545Daily, 11:00–23:00 (Thailand time, UTC+7)The basics
Because every order is custom-made and delivered digitally, orders are generally non-refundable once production has begun, since the work is created specifically for your recipient and cannot be resold to anyone else.
That said, there are clear situations where we do give a full refund, set out below.
Cancelling before production starts (fully refundable)
If you cancel before we begin generating your song — that is, before production starts — you'll receive a full refund to your original payment method.
Production can begin quickly, especially on express orders, so please email support@songasgift.com as soon as possible so we can stop in time, before production starts.
After production starts or the song is delivered (non-refundable)
Once production has started or the files have been delivered, the order is non-refundable, because it's a personalized song finished to your specific request.
If the result isn't quite right, you can request edits within your package's scope (see below) instead of a refund.
If we ultimately can't deliver (full refund)
If something goes wrong and we're unable to deliver, we'll first work to put it right through our recovery process — for example by regenerating or adjusting the work within your package.
If we still can't deliver a usable result after that, we'll refund you in full to your original payment method.
Edits within your package
Lite includes 1 free revision round, Standard includes 2, and Premium includes 3. A round is one consolidated set of requests after reviewing the work.
Revisions come in two kinds: visual work (swapping MV photos, fixing subtitles or card text) keeps the same song, while changing lyrics, a mispronounced word, or the musical style requires regenerating the whole song — the melody changes, and it counts as a revision round (details in the Terms of Service).
Revisions stay within the original order's information and concept. A full redo, different recipient, or new core concept may involve an additional charge, which we'll always tell you about in advance.
How to request a cancellation or refund
Email support@songasgift.com with your order number and the reason. We'll reply and confirm what you're entitled to under this policy.
Timing and payment method
Once approved, we process every refund through Stripe within a few business days to the original payment method. For PromptPay, Stripe might email you to request the bank-account details needed to complete the refund.
How long it takes to appear depends on your bank or card issuer. Stripe refunds typically appear in around 5–10 business days.
Why this policy is fair
This policy reflects the nature of a custom, personalized digital product that can't be resold, while guaranteeing that you either receive the work you paid for or get your money back in full if we can't deliver.